Registered Nurse (RN) - Triage

Cherry Health • Grand Rapids, MI

3d • Onsite

About The Position

This part-time, benefit-eligible position is typically scheduled Monday through Thursday, 8 a.m. to 5 p.m., onsite at Cherry Health’s downtown Grand Rapids location. After successfully completing training and demonstrating proficiency and competency in the role, a hybrid work schedule may be possible.

The Registered Nurse participates in patient assessment and provides care, education, and instruction through symptom-based telephone triage. The RN must follow organizational policies, procedures, the Code of Ethics, and applicable licensing and accreditation standards, and represent Cherry Health’s mission in all actions and communications.

Cherry Health is Michigan’s largest Federally Qualified Health Center, operating across six counties and 20 locations with more than 650 health care professionals. It provides comprehensive health services to underserved communities regardless of insurance status or ability to pay.

Requirements

• At least one year of professional clinical nursing experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Registered Nurse license in the State of Michigan.
• Basic Life Support / CPR training according to license or certification requirements.
• Strong critical-thinking and decision-making abilities to assess and prioritize patient needs quickly.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self-direction.
• Ability to work effectively and efficiently under tight deadlines and high volumes.
• Ability to adhere to organizational compliance policies and keep abreast of applicable regulations, laws, and policies.

Nice To Haves

• Family practice experience.
• Working knowledge of computers and their applications.
• Bachelor’s degree (listed as preferred).

Responsibilities

• Complete patient assessments, provide education, and schedule patients by telephone as appropriate.
• Use clinical knowledge with approved protocols and standards to advise patients and parents.
• Ensure appropriate patient call-backs are made.
• Document nursing actions in medical records according to defined standards.
• Participate in the Contact Center quality assurance program.
• Meet individual and team qualitative and quantitative Contact Center targets.
• Translate other languages when required and applicable.
• Follow organizational policies, procedures, ethics, compliance standards, and applicable licensing, accreditation, and regulatory requirements.
• Represent the organization’s mission in all actions and communications.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, dental, and vision insurance for employees and their families.
• Paid time off; four weeks per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching up to 5%.
• MET and MESP 529 savings plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree