Registered Nurse RN Oncology Triage

Banner Health • Phoenix, AZ

4d

About The Position

The Registered Nurse in Oncology Triage manages incoming member and patient calls, evaluates their purpose and acuity using established protocols and nursing assessment, recommends an appropriate care disposition, and follows up as needed to promote positive outcomes. The role uses protocols to assess situations, provide treatment recommendations and options, and resolve care needs. It involves reviewing relevant health care information and documenting call details, assessment, and disposition.

The nurse may educate the public and other health professionals, participate in continuous quality improvement projects, facilitate referrals to physicians, services, and facilities, and direct individuals to departments or services that can address their needs. The position is based in the Banner MD Anderson and University Medical Center Phoenix clinical environment. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., or four 10-hour shifts.

Requirements

• Knowledge normally obtained through completion of a bachelor's degree in nursing or a related field.
• Current, valid RN license in the state of practice, a temporary RN license in the state of practice, or compact RN licensure for the current state of practice.
• Current BLS certification for the state of practice; BLS is not required for remote workers or team members working in the Insurance Division.
• Proficiency typically achieved with five years of clinical experience.
• Excellent organizational skills and clinical knowledge of specialty care services, care coordination, and legal and financial aspects of diagnostic and health services in the specialty area.
• Ability to make autonomous decisions using excellent clinical judgment.
• Highly effective interpersonal and communication skills, including effective writing skills.
• Understanding of customer service principles, good time management skills, and knowledge of word-processing and database software applications.
• Ability to teach clinical and non-clinical personnel about care and diagnostic services.
• Good understanding of process improvement.
• Additional certification or continuing education may be required based on area of practice.

Nice To Haves

• Bachelor’s degree in nursing and/or recent telephone triage experience.
• Previous emergency nursing, pediatric nursing, maternal/child health, ambulatory, home health, or critical care experience.
• Bilingual ability.
• Additional related education and/or experience.

Responsibilities

• Evaluate member and patient calls and needs using established protocols, available databases, best-practice evidence, and clinical judgment.
• Assess member status and situation acuity, then direct callers to an appropriate level of care, another source, treatment recommendation, or call resolution.
• Use multiple databases and electronic health systems to review member history and support coordinated care.
• Access symptom-based guidelines and document calls for medical and legal purposes using appropriate tools.
• Document assessment, planning, implementation, evaluation, objective and subjective data, nursing interventions, patient response, and disposition in a timely manner.
• Participate in quality assurance and improvement processes to provide excellent customer service.
• Consider physical, cultural, psychosocial, spiritual, and age-specific needs when planning care or directing treatment and call resolution.
• Monitor member needs and connect members with appropriate services; contact other departments or locations to coordinate care.
• Provide direction and supervision to licensed and non-licensed personnel involved in providing quality care and services.
• Communicate and coordinate with staff, physicians, patients, families, healthcare providers, community providers, agencies, and external healthcare institutions.
• Synthesize and prioritize information from multiple sources to support patients and families as health status changes.
• May educate the public or other health professionals, participate in continuous quality improvement projects, and facilitate appropriate referrals.

Benefits

• Banner Health recently earned Great Place To Work Certification, described as reflecting investment in workplace excellence and team-member happiness, satisfaction, wellbeing, and fulfilment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level