Registered Nurse RN Oncology Triage
About The Position
The Registered Nurse Oncology Triage position manages incoming patient and member calls, evaluating the purpose and acuity of each call using established protocols and nursing assessment. The nurse recommends an appropriate care disposition, provides treatment recommendations and options, and follows up as needed to promote positive outcomes. The role includes reviewing relevant health information and documenting the call, assessment, and resulting disposition. The nurse may provide education to the public or other health professionals, participate in continuous quality improvement, facilitate referrals, and direct callers to appropriate departments, services, physicians, or facilities. The position uses clinical judgment, evidence-based guidelines, databases, and electronic health records to assess callers, research relevant history, determine acuity, and coordinate care. It serves patients, families, healthcare providers, internal employees, physicians, and external community contacts. Banner North Colorado Medical Center’s Loveland Campus offers specialty and inpatient and outpatient medical and surgical services, including oncology care through Banner MD Anderson Cancer Center. The role operates according to established policies, procedures, regulatory and accreditation requirements, and professional standards, while providing an excellent service experience. The work environment is a typical office environment with extensive sitting and periodic standing and walking. The role may require lifting up to 20 pounds, use of a computer, phone, and general office equipment, effective communication, and possible off-site travel.
Requirements
- Bachelor’s degree in nursing or a related field.
- Current, valid RN license in the state of practice, a temporary RN license in the state of practice, or compact RN licensure for the current state of practice.
- Current BLS certification for the state of practice; not required for remote workers or team members working in the Insurance Division.
- Additional certification or continuing education may be required based on area of practice.
- Five years of clinical experience or proficiency typically achieved with five years of clinical experience.
- Clinical knowledge of specialty care services and care coordination, including legal and financial aspects of diagnostic and health services in the specialty area.
- Excellent organizational skills and ability to make autonomous decisions using sound clinical judgment.
- Highly effective interpersonal, communication, and writing skills.
- Understanding of customer service principles and process improvement.
- Good time management skills and knowledge of word processing and database software applications.
- Ability to teach clinical and non-clinical personnel about care and diagnostic services.
Nice To Haves
- Recent telephone triage experience.
- Previous emergency nursing, pediatric nursing, maternal/child health, ambulatory, home health, or critical care experience.
- Bilingual ability.
- Additional related education and/or experience.
Responsibilities
- Evaluate incoming patient or member calls and needs using established protocols, evidence, databases, and clinical judgment.
- Assess callers’ status and acuity and recommend appropriate care, treatment, disposition, or referral.
- Use databases and electronic health systems to research patient history and coordinate appropriate care.
- Access symptom-based guidelines and document calls and the assessment, planning, interventions, evaluation, and disposition in a timely manner for medical/legal purposes and policy compliance.
- Participate in quality assurance and improvement processes to provide excellent customer service.
- Consider patients’ physical, cultural, psychosocial, spiritual, and age-specific needs when planning care or directing treatment.
- Monitor patient or member needs and connect them with appropriate services or coordinate with other departments and locations.
- Provide direction and supervision to licensed and non-licensed personnel as needed for quality care and services.
- Communicate and coordinate with patients, families, physicians, staff, healthcare providers, community providers, agencies, and other institutions concerning patient care.
- Perform work in accordance with established policies, procedures, regulatory and accreditation requirements, and professional standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
