Registered Nurse (RN) - Triage

Cherry Health • Grand Rapids, MI

1d • Onsite

About The Position

Cherry Health is hiring a part-time Registered Nurse for its Contact Center. The role is 32 hours per week, typically Monday through Thursday, 8 a.m. to 5 p.m., onsite at the downtown Grand Rapids location. After completing training and demonstrating proficiency and competency, the employee may be able to work a hybrid schedule.

The nurse participates in patient assessment and provides care, education, and instruction using symptom-based telephone triage. The role requires adherence to organizational policies and procedures, the Code of Ethics, and applicable licensing and accreditation standards, as well as representing Cherry Health’s mission through actions and communications.

Cherry Health is Michigan’s largest Federally Qualified Health Center, operating in six counties with more than 650 health care professionals at 20 locations. It provides comprehensive health services to underserved communities regardless of insurance status or ability to pay.

Requirements

• Current Registered Nurse licensure in the State of Michigan.
• One year of professional clinical nursing experience, or an equivalent combination of education and experience sufficient to perform the essential duties.
• Basic Life Support/CPR training according to license or certification requirements.
• Strong critical-thinking and decision-making abilities to quickly assess and prioritize patient needs.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self-direction.
• Ability to work effectively and efficiently under tight deadlines and high call volumes.

Nice To Haves

• Family practice experience.
• Working knowledge of computers and their applications.

Responsibilities

• Complete patient assessments, provide education, and schedule patients by telephone as appropriate.
• Use clinical knowledge and approved protocols and standards to advise patients and parents.
• Ensure appropriate patient callbacks are made.
• Document nursing actions in medical records according to defined standards.
• Participate in the Contact Center quality assurance program.
• Meet individual and team qualitative and quantitative Contact Center targets.
• Translate other languages when required and applicable.
• Adhere to the organization’s compliance standards, including its Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.
• Keep current with applicable federal, state, and Cherry Health regulations, laws, and policies.
• Represent the organization’s mission in all actions and communications.

Benefits

• NHSC and Michigan State Loan Repayment Program loan repayment for select roles.
• Medical, dental, and vision insurance for employees and their families.
• Paid time off; the posting states four weeks per year for full-time employees.
• Eight full-day paid holidays and two half-day paid holidays.
• 403(b) retirement savings plan with employer matching up to 5%.
• MET and MESP 529 Savings Plans.
• Pet insurance.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree