Teller Jobs

About The Position

Requirements

• High school diploma or equivalent (GED).
• At least 6 months of customer service experience, including data entry and/or cash handling experience.
• Demonstrated verbal communication skills.
• Demonstrated interpersonal skills.
• Demonstrated ability to provide exceptional customer service.
• Well organized.
• Demonstrated time-management skills.
• Demonstrated prioritization skills.
• Proficiency with internet user-level technology.
• Ability to stand for long periods.
• Prolonged use of hands and fingers.
• Ability to lift objects weighing 5–30 pounds.
• Ability to read fine print.
• Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

• Bilingual ability based on branch needs.

Responsibilities

• Follow customer service standards and deliver a differentiated experience by understanding customer needs and providing appropriate solutions.
• Demonstrate digital tools alongside customers and identify suitable self-service options.
• Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
• Accurately balance and efficiently process customer transactions in accordance with Bank policy.
• Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
• Identify sales opportunities and introduce customers to the appropriate banking partner.
• Perform branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
• Process customer and account maintenance accurately.
• Complete Consumer AML, BSA, and KYC-related activities.
• Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
• Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
• Interact with appropriate Bank areas to resolve branch operational issues efficiently and accurately.
• Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
• Complete other related duties as assigned.