Teller

PNC Bank • Cleveland, OH

9d • Onsite

About The Position

As a full-time Teller in PNC's Retail Branch organization, based in Downtown Cleveland, Ohio, you will deliver customer experiences that support financial wellbeing and loyalty. You will process customer interactions, educate customers about financial transaction options, identify banking opportunities, and refer customers to appropriate branch staff. The position also involves lobby engagement and using technology, tools, and resources to help customers manage transactions and meet their needs. You will apply product and procedural knowledge to resolve customer problems and complete teller and branch daily operations accurately and efficiently while adhering to policies and procedures and exercising sound judgment within established limits. PNC describes this position as in-office.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No degree, required certification, or required license is listed.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Deliver customer experiences intended to improve customers' financial wellbeing and loyalty while increasing share of wallet.
• Process a variety of customer interactions.
• Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed