Citizens Teller

Citizens Financial Group•Staten Island, NY

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby and help them use the mobile app and ATMs to complete simple transactions. You create positive customer experiences by identifying opportunities to provide personalized advice and solutions, helping customers work toward their financial goals, and connecting them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role offers meaningful customer relationships, opportunities to contribute ideas, community involvement, and career development through training, coaching, career planning, and development resources. The position is scheduled for 30 hours per week, with hours varying according to branch needs and potentially including evenings and weekends. Pay is listed as $24.15–$29.30 per hour; the posting also states a starting salary of $21 per hour and up. Actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

High school degree or GED.
At least 6 months of experience processing transactions involving cash and/or digital payments.
At least 1 year of demonstrated customer experience, including recommending and referring products and services.
Strong listening and communication skills.
Ability to ask effective questions and identify needs to develop long-term customer relationships.
Ability to problem-solve and provide solutions to customer issues.
Customer-centric approach to delivering exceptional service.
Comfort using digital technology to support business goals.
Ability to work branch hours, which may include evenings and weekends.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

At least 1 year of experience processing transactions involving cash and/or digital payments.
Ability to motivate teammates, business partners, and specialists through collaboration.
Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

Greet customers in the branch lobby.
Demonstrate how to use the mobile app and ATMs for simple transactions.
Provide personalized advice and solutions that help customers pursue their financial goals.
Identify customer needs and connect customers with Bankers for further assistance.
Educate customers about Citizens products and benefits and respond to questions or concerns.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Deliver exceptional, customer-centered service and help resolve customer issues.

Benefits

8 hours of paid time off annually for volunteering, separate from regular PTO.
Matching of donations to eligible 501(c)(3) organizations, up to $1,000 annually.
Career growth opportunities, training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy that exceeds mandatory paid sick or paid time-away requirements in every U.S. local and state jurisdiction.