CSR/Teller - 26 Mile-Van Dyke - Full Time

Fifth Third Bank • Shelby, MI

8d • Onsite

About The Position

The CSR/Teller provides excellent customer service, listens to customers’ needs, follows up on questions, and connects customers with appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, handles cash, maintains accurate balancing records, follows bank policies and procedures, protects customer confidentiality, and addresses customer issues professionally. The employee is accountable for managing risk, making sound decisions, and acting in accordance with Fifth Third’s ethical standards and core values. This position is located in Shelby Township, Michigan.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Ability to demonstrate company core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Ability to adhere to dress code guidelines.

Responsibilities

• Listen to customers’ specific needs, ask questions to understand them, and guide customers to appropriate solutions.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and maintain clear communication.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics.
• Perform daily office responsibilities with the platform team to support efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek help as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED