CSR/Teller - 26 Mile-Van Dyke - Full Time

Fifth Third Bank • Shelby, MI

9d • Onsite

About The Position

The CSR/Teller provides excellent customer service, builds customer relationships, responds to questions, and connects customers with appropriate bankers or business partners for consultative conversations. The role handles customer issues, supports daily office operations, maintains accurate balancing records, and follows bank policies and procedures. It is accountable for managing risk and protecting confidential customer information while delivering a positive customer experience. The position is based in a normal office environment and involves extensive cash handling and computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate company core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate solutions or business partners.
• Follow up on customer questions and resolve issues; communicate responsively and in a timely manner.
• Maintain customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED