Citizens Teller

Citizens Financial Group • Pittsburgh, PA

9d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, help them use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer customer questions and concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is scheduled for 40 hours per week, with hours varying according to branch needs and potentially including evenings and weekends. Starting pay is $21 per hour and up.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that support customers' financial goals.
• Identify customer needs and connect customers with Bankers for additional assistance.
• Educate customers about Citizens products and benefits and respond to questions or concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with promotion and career-growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED