Full-time Teller - Detroit Lakes
About The Position
This position represents Bell Bank to customers in a courteous and professional manner and provides prompt, efficient, and accurate service in processing teller transactions according to established policies and procedures. The Teller delivers friendly, professional customer service, processes financial transactions accurately, addresses customer concerns, and refers customers to appropriate personnel or teams when opportunities arise. The position also helps maintain a clean and professional branch environment, safeguards confidential customer information, completes required annual training, and follows Bell Bank policies, security standards, and applicable laws and regulations.
Requirements
- High school diploma or General Education Degree (GED).
- Bookkeeping, calculator, and keyboarding skills.
- Good communication, listening, and social skills.
- Timeliness and reliability.
- Ability to be flexible, prioritize tasks, and remain poised under pressure.
- Ability to work flexible scheduled hours, including mornings, evenings, and Saturdays, as applicable to the branch.
Nice To Haves
- 0–2 years of customer service experience.
- Experience using Microsoft Outlook, Word, and Excel.
Responsibilities
- Deliver exceptional customer service in a professional, friendly, and efficient manner, creating a positive and welcoming environment.
- Accurately process financial transactions and fulfill customer requests in a timely manner.
- Address customer issues and grievances when able; escalate complex issues and seek guidance as needed.
- Produce accurate, high-quality technical work with attention to detail and minimal errors.
- Learn Bell Bank’s services and identify opportunities to refer customers or non-customers to appropriate personnel or teams.
- Maintain neat, uncluttered tills, teller lines, and customer areas.
- Protect the security and confidentiality of personal customer information.
- Complete annual departmental, security, and banking regulation trainings.
- Uphold Bell Bank’s values, customer service standards, Golden Rules, and LOCBUTN, and build personal connections with customers and employees.
- Follow Bell Bank policies, procedures, systems, the Code of Conduct, the Bank Secrecy Act, and applicable state and federal laws and regulations.
- Comply with information-security policies and standards that protect sensitive information.
- Maintain prompt and reliable attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
