Teller Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment in client interactions and transactions.
• Strong sales and service skills, including educating clients about products, services, and access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to maintain client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Deliver a strong client experience and be present with each client and teammate.
• Perform teller functions efficiently and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
• Help clients work toward financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review product guides, fees, and policies to remain current on offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.