Teller - Full Time

Northwest Bank•Lancaster, PA

13d•Onsite

About The Position

Northwest Tellers are members of the retail network team who interact frequently with customers. They provide a positive customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, by phone, and by email; promotes financial wellness; and contributes to office sales goals. It also includes balancing teller drawers and assisting with dual-control balancing of the vault, ATM, and other devices as needed. Tellers follow security, compliance, risk, and operational procedures; support branch opening and closing tasks; complete assigned training; and work collaboratively with colleagues and management. Evening and weekend hours may be scheduled, assigned, or necessary.

Requirements

Knowledge of computers and the Teller System.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.

Nice To Haves

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver an exceptional customer experience in person, by phone, and through email, and champion customers’ financial wellness.
Deliver the organization’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Work collaboratively and professionally with coworkers, remain prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to make effective use of technology and improve efficiency.
Work with on-site equipment.