Teller - Full Time

Northwest Bank•Lancaster, PA

1d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They welcome customers, process transactions efficiently, resolve problems, provide service education, and identify financial needs for referral to the appropriate line of business. The role delivers customer service in person, over the phone, and through email, while supporting customers’ financial wellness and the bank’s sales goals. Tellers follow security, compliance, risk, operational, and dual-control procedures; maintain knowledge of bank products, services, digital offerings, and office systems; and complete assigned training. They work with coworkers and management to complete daily tasks and may work evening hours and weekends as scheduled, assigned, or necessary. The position is at the Lancaster - Centerville Rd location.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Knowledge of computers and the Teller System.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing.
Ability to listen actively, share information, and facilitate open exchange of ideas and information.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.

Responsibilities

Identify referral opportunities and contribute to the office’s sales performance goals.
Assist customers and visitors with questions, needs, and problem resolution.
Engage customers to understand their needs and explain product and service features and benefits.
Refer complex requests and product or service needs to the appropriate team member.
Greet customers, take ownership of issues or concerns, and deliver an exceptional customer experience across in-person, phone, and email interactions.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes and participate in branch opening and closing tasks as needed.
Protect the bank by following compliance, risk, and operational procedures and comply with Northwest policies and Federal and State regulations.
Work collaboratively and professionally with coworkers, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Use Microsoft Office, computer applications, department-specific software, and on-site equipment effectively.