Teller - Full Time

Northwest Bank•Dallas, PA

5d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide a positive customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, by phone, and by email, and helps advance their financial wellness. Tellers also contribute to branch operations, sales goals, security, and compliance while working collaboratively with the office team. Evening hours and weekends may be scheduled, assigned, or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to plan and track personal work toward specific goals and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage proactively with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet and engage customers, take ownership of customer concerns, and work to resolve issues.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and support customers’ financial wellness through exceptional service in person, over the phone, and by email.
Deliver the company’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively with coworkers to complete daily tasks, demonstrate respect and professionalism, be punctual, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to maximize technology tools and improve efficiency.
Work as part of a team and use on-site equipment.