Teller - Full Time

Northwest Bank•State College, PA

10d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide a strong customer service experience by welcoming customers, processing transactions efficiently, resolving problems, educating customers, and identifying financial needs for referral to the appropriate line of business. The role supports customer financial wellness and the bank’s service and sales goals while following security, compliance, risk, and operational procedures. Tellers use office systems, software, and teller equipment, complete assigned training, and work with colleagues to carry out daily branch tasks.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, solve problems, and participate in decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing.
Ability to listen actively, share information, and facilitate an open exchange of ideas.
Ability to plan and track work toward goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Nice To Haves

Customer service experience.
Cash handling experience.
Banking and/or retail experience.
High school diploma or equivalent.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of concerns, and work to resolve customer issues.
Balance the teller drawer daily and assist with meetings, huddles, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver an exceptional customer experience in person, by phone, and by email, and champion customers’ financial wellness.
Deliver the bank’s five Culture Promises.
Complete assigned educational training and self-education using bank programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, and operational procedures to protect the bank.
Work cooperatively and professionally with coworkers, support management requests, and complete daily tasks.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office and department-specific computer applications and software effectively.
Work with on-site equipment.