Teller - Full Time

Northwest Bank•State College, PA

11d•Onsite

About The Position

Northwest Tellers are members of the retail network team who interact frequently with customers. They welcome customers, process transactions efficiently, resolve problems, provide education and service, and identify financial needs for referral to the appropriate line of business. The role delivers a strong customer experience in person, by phone, and by email while supporting customers’ financial wellness. Tellers also follow security, compliance, risk, and operational procedures; work with branch systems and on-site equipment; and collaborate with coworkers to complete daily tasks. Evening and weekend hours may be scheduled, assigned, or necessary.

Requirements

Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate the open exchange of ideas and information.
Ability to plan and take action toward specific goals, track work progress, and use time and information resources effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.
High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively identify needs, explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of issues and concerns, and deliver an exceptional customer experience in person, over the phone, and through email.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and the 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes and participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures, including applicable Northwest policies and Federal and State regulations.
Work collaboratively and professionally with coworkers, support management with special requests, and complete daily tasks.
Work evening hours and weekends as scheduled, assigned, or necessary.
Use Microsoft Office, computer applications, and department-specific software to make effective use of technology tools.
Work with on-site equipment.