Full-time Teller
About The Position
As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch. You welcome clients, assist with account transactions and servicing needs, and identify and resolve client issues. Through conversations, you listen for financial needs and connect clients with a Banker for deeper financial wellness discussions. You also help clients use financial wellness tools to work toward their goals. The role requires accurate and efficient teller operations, including cash handling, balancing a cash drawer, and following compliance, audit, and security procedures. You stay current on product guides, fees, and policies, and participate in in-person morning huddles and end-of-day debriefs. You work Saturdays as directed by management and perform other duties as assigned. The role is based in a branch at 3204 Tremainsville, Toledo, Ohio 43613.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Ability to work Saturdays as directed by management.
- Ability to occasionally operate a motor vehicle and hold a valid driver's license.
- Strong client service and sales skills, including presenting products and services and educating clients about access channels.
- Strong work ethic, integrity, and time-management skills.
- Ability to manage client accounts and process transactions accurately and securely.
- Ability to identify and resolve client servicing issues and recognize client financial needs.
- Understanding of banking regulations and security procedures, including fraud awareness.
- Ability to collaborate effectively with teammates.
Nice To Haves
- Notary license.
Responsibilities
- Provide a welcoming, high-quality in-person client experience.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Identify and resolve client servicing issues, escalating when appropriate.
- Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
- Help clients pursue financial goals using financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures, and balance the cash drawer within guidelines.
- Review and maintain knowledge of product guides, fees, and policies.
- Work Saturdays as directed by management.
- Perform other assigned duties and comply with KeyBank policies and procedures.
Benefits
- Incentive compensation, which may include production, commission, and/or discretionary incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
