Teller - Full time

Northwest Bank•Depew, NY

13d•$16 - $17•Onsite

About The Position

Northwest Tellers are members of the retail network team who regularly interact with customers. They provide a high-quality customer service experience by welcoming customers, processing transactions efficiently, resolving problems, educating customers, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, by phone, and through email, and promotes their financial wellness through exceptional customer experiences. The Teller helps meet financial wellness activity and office sales goals, balances teller drawers, participates in meetings and dual-control balancing tasks, completes assigned training, and maintains knowledge of office systems, software, bank products, services, and digital offerings. The role follows security, compliance, risk, and operational procedures; supports branch opening and closing as needed; and works collaboratively with colleagues to complete daily tasks.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas.
Ability to plan and track one's work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, identify referral opportunities, and contribute to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively identify needs and explain product and service features and benefits.
Refer customers to the appropriate team member for complex requests or products and services.
Greet and engage customers, take ownership of concerns, and deliver exceptional service in person, over the phone, and through email.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and the company's five Culture Promises.
Complete assigned educational training and self-education using bank programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes and protect the bank by adhering to compliance, risk, and operational procedures.
Participate in branch opening and closing tasks as needed.
Work professionally and respectfully with coworkers to complete daily tasks, support management requests, and contribute as part of a team.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office and department-specific computer applications and software to maximize technology tools and efficiency.
Work with on-site equipment.