Full time Teller

NIH Federal Credit Union • Rockville, MD

8d • $18 - $22 • Onsite

About The Position

The Teller works under general supervision and follows established policies and procedures to provide excellent service to members, refer and cross-sell credit union services, accurately balance daily transactions, and verify cash and general ledger totals. The role processes savings and checking account transactions, loan transactions, check cashing, and other member service functions, and assists with balancing the branch’s daily activities and totals.

This opening is based at the RMP Branch in Rockville Metro Center. The employee may be assigned to float to other branches and is required to travel to branches regularly as assigned. Some locations may not be accessible by Metro or shuttle, so reliable transportation and the ability to cover a branch on short notice within a reasonable timeframe are required. Extended Friday hours (8 a.m.–6 p.m.) and a half-day Saturday shift (8 a.m.–2 p.m.) may be required a few times per month; employees scheduled to work Saturdays receive a flex day off during the week.

The position is nonexempt, with a stated pay range of $17.82–$22.28 per hour. NIHFCU describes its culture as focused on investing in employees and enhancing the member experience.

Requirements

• High school diploma or equivalent (GED).
• At least 12 months of teller or retail cash-handling experience.
• Proficiency in Microsoft Word.
• Ability to sell products and services and make referrals.
• Excellent verbal communication skills.
• Ability to be bonded.
• Ability to use standard office equipment, including a PC, fax, copier, and telephone, and to use relevant computer software.
• Ability to work in a fast-paced branch environment and remain calm during challenging member interactions.
• Reliable transportation to travel to and cover assigned branches, including locations not accessible by Metro or shuttle, on short notice within a reasonable timeframe.
• Ability to work extended Friday hours and occasional Saturday shifts when required.

Nice To Haves

• Knowledge of credit union principles and practices.

Responsibilities

• Provide courteous, prompt, efficient, and accurate service to members while following operational procedures, controls, and service standards.
• Explain credit union products and services, make referrals, cross-sell services, and meet established sales, service, and referral goals.
• Participate in orientations, outside marketing activities, and events as assigned.
• Process monetary transactions after verifying identification, signatures, and member account status; enter transactions accurately into credit union records using the online teller terminal.
• Review negotiable items carefully to confirm negotiability and remain alert to counterfeit items, identity-theft red flags, and forged checks, money orders, travelers’ cheques, and other items.
• Operate and balance a teller drawer accurately within specified timeframes and achieve monthly transaction-per-hour productivity goals.
• Assist with balancing and auditing branch functions, including ATM, CDM/TCD, and negotiable items.
• Complete required training, compliance courses, and assigned online training within specified periods; maintain and develop job-related knowledge and skills.
• Maintain a professional image, dependable attendance and punctuality, and confidentiality and security of member and employee personal and financial information.
• Follow NIHFCU policies, procedures, standards, and applicable laws, including Bank Secrecy Act requirements; report suspected fraud, financial dishonesty, or wrongdoing through the specified reporting channels.
• Float to or transfer to other branches or branch departments as assigned, travel to other branch locations, and work extended hours, including Saturdays, as determined by management.
• Perform other related work as assigned and use available resources to achieve established goals.

Benefits

• Full-time employee benefit package including health, dental, vision, legal, and pet-care benefits.
• Life insurance benefits and voluntary plans.
• Free subscription to the CALM app for mental health resources.
• 401(k) and profit sharing.
• Tuition reimbursement.
• Career advancement and development opportunities.
• Credit union membership with discounted services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED