Full Time Teller

RALLY CREDIT UNION•Corpus Christi, TX

8d•Onsite

About The Position

The Teller performs transactional duties to serve credit union members by receiving and paying out funds accurately, maintaining accurate transaction records, and providing cash receipt, account, and payment services in accordance with credit union policies and procedures. The role also promotes and cross-sells credit union products and services while maintaining high standards of member service. The Teller works with members in person and by telephone, processing transactions and requests, balancing the cash drawer, resolving discrepancies, maintaining knowledge of credit union products and procedures, and complying with applicable security and regulatory requirements. The position reports to the Branch Manager or Teller Manager, where applicable, and may require travel to alternate branch locations as operational needs arise.

Requirements

High school diploma or GED is required.
Communication, mathematical, and general business knowledge, or equivalent ability to satisfactorily perform the job duties.
Accuracy, speed, customer relations, judgment, and reliability.
Ability to build relationships and maintain a highly positive, service-oriented attitude.
Ability to work independently or as part of a team, with limited supervision.
Ability to read and follow written instructions and oral directions; communicate clearly and logically.
Ability to interact calmly and professionally with people from diverse cultures and organizational levels, while exercising discretion and providing high levels of customer service.
Ability to work under deadline pressure and maintain accuracy and quality in a fast-paced environment; manage multiple, simultaneous, and changing priorities.
Ability to exercise discretion with confidential internal and external matters.
Physical ability to manipulate wrists and hands, remain at a workstation for extended periods, lift up to 50 pounds, bend, stoop, reach overhead, and potentially stand for extended periods.
Close vision for frequent computer-monitor viewing and document review; clear speech and hearing for staff and member interactions.
Ability to travel to alternate branch locations as scheduled or business needs arise, including temporary or permanent assignments.

Nice To Haves

Six months of cash-handling or cross-selling experience is preferred.

Responsibilities

Deliver excellent member service and exceed credit union and department service standards; greet members courteously and provide prompt, accurate, and efficient transactions.
Receive deposits and loan payments; cash checks; process withdrawals; verify signatures and balances; record night and mail deposits; and sell cashier’s checks and money orders.
Verify amounts, examine checks for proper endorsement, and accurately enter deposits and other transactions into computer records.
Process savings bond redemptions, check-copy and check-order requests, wire transfers, address changes, stop payments, cash advances, and other member requests.
Maintain current knowledge of credit union products and services handled or promoted by tellers.
Promote and cross-sell credit union services and products, respond to inquiries, inform members of new services and promotions, identify member needs, and refer members to branch representatives as appropriate.
Balance the cash drawer at the end of the shift against the computer-generated balance sheet, research and resolve discrepancies, and report discrepancies to a supervisor as necessary.
Scan daily work and perform other teller functions; assist others with tasks and work assignments.
Keep the teller station stocked with forms, supplies, brochures, and other materials.
Serve in a dual-control role when needed.
Maintain accurate member records, maintenance data, and transaction entries, and identify and correct errors.
Follow security and internal-control procedures, policies, mandatory training, compliance requirements, and credit union product and training requirements.
Maintain current knowledge of applicable policies, procedures, rules, regulations, and robbery procedures.
Follow applicable BSA, AML, OFAC, CIP, and MDD requirements related to job functions and complete annual BSA/AML compliance training.
Perform other duties as assigned.