Teller - Full Time

Northwest Bank•Jersey Shore, PA

8d•Onsite

About The Position

Northwest Tellers are members of the retail network team who frequently interact with customers. They provide an excellent customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role works with customers in person, over the phone, and through email, and supports branch operations, compliance, and team objectives.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to present and express ideas and information clearly and concisely, orally or in writing, in a manner appropriate to the audience.
Ability to actively listen, share information, and facilitate an open exchange of ideas and information.
Ability to set courses of action to accomplish goals, develop and use tracking systems to monitor work progress, and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively understand customer needs, explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers and take ownership of resolving customer issues or concerns.
Balance the teller drawer daily and participate in office meetings and huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional service in person, by phone, and by email.
Deliver the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work cooperatively and professionally with coworkers, complete daily tasks, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office software, computer applications, and department-specific software to make effective use of technology and improve efficiency.
Work as part of a team and use on-site equipment.