Teller - Full time

Northwest Bank•Depew, NY

12d•Onsite

About The Position

Northwest Tellers are members of the retail network team who frequently interact with customers. They provide a strong customer service experience by welcoming customers, processing transactions efficiently, resolving problems, educating customers, and identifying financial needs for referral to the appropriate line of business. The role requires knowledge of bank products, services, digital offerings, office systems, and teller software, as well as adherence to security, compliance, risk, and operational procedures. Tellers work with colleagues to complete daily tasks and may work evening hours and weekends as scheduled, assigned, or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, participate in problem-solving, and contribute to decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas.
Ability to plan and track one’s own work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of issues, and work to resolve customer concerns.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver exceptional customer experiences in person, over the phone, and through email, and uphold the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, operational, and other bank policies and procedures, including applicable federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.
Collaborate with coworkers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Work scheduled, assigned, or necessary evening hours and weekends.
Work with on-site equipment.