Traveling Teller GA Branches

SRP FEDERAL CREDIT UNION•Augusta, GA

3d•$17 - $17•Onsite

About The Position

The Traveling Teller works as part of a roving staff, filling in at various SRP Federal Credit Union branches and creating a positive, engaging member experience. Under the direction of a Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, the role receives and processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service. The position requires travel between branches, with mileage coverage, and promotes the Credit Union professionally inside and outside the workplace. The teller processes cash, check, and other teller transactions accurately in a fast-paced environment; follows transaction, check acceptance, fraud prevention, and regulatory policies; and balances transactions at the end of each day. The role also identifies member needs, refers and promotes Credit Union products and services using a member-benefit approach, and educates members about routine services and online and mobile banking. This position has no supervisory responsibilities and may be assigned other tasks by line supervision.

Requirements

High school diploma or GED.
At least 1 year of member/customer service and cash handling experience.
Excellent math skills.
Valid driver's license, auto insurance, and dependable transportation.
Proficiency with Microsoft Office software.
Outgoing, friendly, and approachable interpersonal style.
Member-service focus and ability to work as part of a team.
Ability to multitask and work in a fast-paced environment.
Relationship-building skills, self-motivation, active listening, and adaptability.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services software systems.

Responsibilities

Represent the Credit Union professionally and courteously to members and prospective members.
Provide prompt, efficient, accurate, and friendly service when processing transactions.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
Travel between SRP Federal Credit Union branches; mileage coverage is provided.
Refer, sell, and cross-sell Credit Union products and services using a member benefit-based approach.
Process cash, check, and other teller transactions, verifying endorsements and negotiability and following check acceptance policies.
Obtain required approvals and take proactive steps to deter fraud.
Ask questions, listen actively, and use communication skills to identify member needs and make appropriate referrals.
Maintain a positive, can-do attitude and provide excellent member service.
Advise members about routine Credit Union services and policies, including Credit Union philosophy.
Educate members about online and mobile banking services.
Proof work as it is posted to improve accuracy and reduce errors.
Reconcile daily transactions, including balancing cash and checks.
Provide backup and relief for tellers at other locations when needed.
Communicate clearly and concisely, maintain a pleasant tone and demeanor, and build rapport to develop and maintain member relationships.
Contribute to teamwork and potentially mentor new employees.
Perform other tasks as assigned by appropriate line supervision.