Teller Davis, Rd, Evans, GA
About The Position
The Teller creates a positive and engaging member experience by receiving and processing transactions for individual members, guests, business members, and fiduciary accounts. Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, the Teller provides prompt, efficient, accurate, and friendly service and professionally represents the Credit Union. The role promotes Credit Union products and services using a member benefit-based approach to help members pursue their financial goals. The Teller processes cash, check, and other teller transactions; verifies endorsements and negotiability; follows check acceptance policies and approval procedures; and acts proactively to deter fraud. The role also educates members about routine Credit Union services, policies, and online and mobile banking. Tellers proof their work, balance cash and checks, and reconcile transactions at the end of each day. They may provide backup and relief at other locations and may mentor new employees. This position has no supervisory responsibilities. Pre-employment criminal background, credit, and drug screenings are required, and offers are contingent on successfully completing them. Applicants must complete all required sections of the application; incomplete submissions will not be reviewed.
Requirements
- High school diploma or GED.
- At least 6 months to 1 year of member/customer service and cash-handling experience.
- Excellent math skills.
- Authentic, outgoing, friendly, and approachable people skills.
- Member- and mission-focused outlook, with an interest in innovation and community impact.
- Strong relationship-building skills.
- Excellent written and verbal communication skills.
- Active listening and ability to interpret information effectively.
- Collaborative team mindset.
- Organized and detail-oriented approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Adaptability and flexibility in changing situations.
- Strong problem-solving and decision-making skills.
- Initiative, creativity, follow-through, self-motivation, and proactivity.
- Proficiency with Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
- Ability to communicate effectively in person, by phone, and through digital channels.
- Ability to meet the stated physical demands, including lifting up to 25 pounds.
Nice To Haves
- Experience with Symitar Episys Core Banking software or similar financial services systems.
- Familiarity with teller cash recyclers, cash counters, or other cash-handling systems.
- Basic accounting and balancing software knowledge.
- Ability to use online and mobile banking platforms.
- Experience with document imaging and scanning systems.
- Knowledge of CRM software for member or customer interactions.
- Proficiency in email and calendar management tools.
- Basic troubleshooting of office equipment, including printers, scanners, and vault systems.
- Awareness of security and fraud detection tools.
Responsibilities
- Offer Credit Union products and services to current and potential members using a member benefit-based approach.
- Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC requirements.
- Represent the Credit Union professionally and courteously to members and potential members.
- Process transactions promptly, efficiently, accurately, and in a friendly manner.
- Refer, sell, and cross-sell Credit Union products and services to help members pursue their financial goals.
- Process cash, check, and other teller transactions; verify endorsements and negotiability; follow check acceptance policies; obtain approvals when needed; and proactively deter fraud.
- Ask questions, listen effectively, uncover member needs, and make referrals to appropriate contacts.
- Provide positive, helpful member service and explain routine Credit Union services, policies, and Credit Union philosophy.
- Educate members about online and mobile banking services.
- Proof posted work to improve accuracy and reduce errors.
- Reconcile daily transactions, including balancing cash and checks.
- Serve as backup and relief for Tellers at other locations when needed.
- Communicate clearly and concisely, maintain a pleasant tone and demeanor, actively listen, and build rapport to grow and maintain member relationships.
- Collaborate with the team and potentially mentor new employees.
- Perform other tasks assigned by appropriate line supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
