Teller - Sheridan Evans Branch

M&T Bank•Williamsville, NY

1d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently while providing exceptional service and resolving routine customer issues in a timely manner. The Teller works with appropriate areas within the Bank to resolve branch operational issues and stays current on operational changes, using sound risk-management judgment to help prevent losses and reduce fraudulent activity. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position also supports a welcoming environment that reflects the M&T Bank brand and promotes belonging. The position is located at the Sheridan Evans Branch in Williamsville, New York. The pay range is $18.00–$26.21 per hour; individual compensation depends on the successful candidate’s knowledge, skills, and experience.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Follow established customer service standards and understand customer needs to deliver appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions efficiently in accordance with Bank Policy.
Take ownership of escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and use sound risk-management judgment to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.