Branch Manager - 120th & Sheridan

PNC Bank • Sheridan, CO

8d • Onsite

About The Position

As a Branch Manager in PNC's Retail Banking organization, the role is based at the 120th & Sheridan branch in Westminster, Colorado. The position manages branch performance, customer experience, talent, sales, and risk in an in-office environment. The manager drives revenue and customer loyalty through consultative customer interactions, leads a branded sales process, grows consumer and business relationships, and coordinates with ecosystem partners to deliver seamless service across channels. The role also builds and develops a high-performing branch team, supports employee engagement and inclusive workplace practices, and ensures regulatory compliance and adherence to PNC policies. Candidates must be able to serve as a Notary Public in the applicable state. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
• Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client counseling
• Customer experience (CX)
• Customer loyalty
• Decision making
• People management
• Proactive behavior
• Results-oriented skills
• Branch banking services
• Delegation
• Digital awareness
• Effective communications
• Managing multiple priorities
• Sales management

Responsibilities

• Manage priorities through planning and execution to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Lead and influence the agenda of a broad range of ecosystem partners.
• Manage risk and compliance in a complex business environment.
• Attract, onboard, coach, and develop branch team members to build a high-performing team.
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households, increasing share of wallet, and leading ecosystem partnerships effectively.
• Drive business banking results through business development and community involvement activities.
• Coach consultative selling to drive results and support customer financial well-being.
• Use foundational understanding of balance sheets and income statements.
• Lead, coach, and ensure delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultations.
• Lead effective problem resolution and connect PNC capabilities to deliver a seamless omnichannel customer experience.
• Acquire and retain talent through effective onboarding, coaching, and development; prioritize talent development for all branch team members.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Model PNC values and cultivate an inclusive workplace.
• Manage operational, human capital, reputational, and business risks; use sound judgment to mitigate sales-practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
• Serve as a Notary Public in the applicable state.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service
• Incentive-eligible compensation based on company, business, and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed