Personal Banker - 120th & Sheridan

PNC Bank•Sheridan, CO

1d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, you will be based at the 120th & Sheridan branch in Westminster, Colorado. You will acquire and deepen the branch customer base through proactive sales and service, identify opportunities to improve customers’ financial well-being, and collaborate with ecosystem partners to grow customers’ share of wallet. You will position PNC solutions to generate revenue and build customer loyalty, deliver a full PNC conversation with each client interaction, and use customer needs to guide product and service recommendations. This is an in-office role. Bilingual Mandarin is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role includes proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will educate customers about options for managing financial transactions using available technology, tools, and resources; apply product and procedural knowledge to resolve problems; manage risk by following policies and procedures; and participate in efficient and accurate daily branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No degree or required certification is listed. Mandarin speaking is preferred. Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC offers eligible employees a range of benefits, including health coverage, retirement plans, paid time off, and other programs; eligibility and options vary.

Requirements

Typically requires at least three years of experience.
Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Mandarin; Mandarin speaking is preferred.
Skills and knowledge in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and working to identify and avoid losses.
Participate in branch daily operations, ensuring tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.