Personal Banker - 120th & Sheridan

PNC•Westminster, CO

2d•$45,375 - $75,625•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Personal Banker role is part of PNC’s retail banking organization and is based in the 120th & Sheridan branch in Westminster, Colorado. The position is in-office. Bilingual Mandarin ability is preferred. The Personal Banker acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and works with ecosystem partners to grow customers’ share of wallet. The role positions PNC solutions to generate revenue and customer loyalty. It also supports branch operations and manages risk by following policies and procedures. Candidates typically have an associate degree or equivalent and related experience or product knowledge; typically, 3+ years of experience is required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. The posting lists no degree and no required certifications. The position is incentive eligible, with compensation based partly on company, business, and/or individual performance.

Requirements

Typically requires 3+ years of experience.
Roles at this level typically require an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Candidates being considered are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Must meet applicable Section 19 FDIA requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements.

Nice To Haves

Bilingual Mandarin speaking ability.
Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, using sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.