Branch Manager - 120th & Sheridan
About The Position
The Branch Manager leads the PNC Retail Banking branch at 120th & Sheridan in Westminster, Colorado. The manager plans and executes branch priorities to drive performance, revenue, and customer loyalty, creating an easy, differentiated customer experience across in-person and digital channels. The role leads a broad range of ecosystem partnerships and is accountable for risk management and regulatory compliance in a complex business environment. The Branch Manager builds and develops a high-performing team through recruiting, onboarding, coaching, talent development, and ongoing performance management. The position drives consumer and business household acquisition and share-of-wallet growth, supports business banking through business development and community involvement, and coaches employees in consultative selling and customer financial well-being. It also manages operational, human capital, reputational, and business risks, while modeling PNC’s values and fostering an inclusive workplace. This is an in-office position. The position requires the ability to serve as a Notary Public in the applicable state and is subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically 5 or more years of related experience or product knowledge.
- At least 2 years of previous supervisory experience.
- Ability to serve as a Notary Public in the applicable state.
- Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
- Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
- A university or college degree is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Responsibilities
- Plan and execute branch priorities to drive branch performance and achieve sales targets and customer loyalty.
- Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
- Lead business development and community involvement activities to drive business banking results.
- Coach employees in consultative selling and financial well-being solutions; apply a foundational understanding of balance sheets and income statements.
- Lead delivery of a differentiated client experience and effective problem resolution across an omnichannel environment, including technology-enabled interactions.
- Lead ecosystem partnerships and connect customers with PNC resources to provide a seamless experience.
- Acquire, onboard, retain, coach, and develop branch team members; manage performance and activity expectations.
- Manage operational, human capital, reputational, and business risks; mitigate sales practice risk and ensure compliance with regulatory guidelines and policies.
- Model PNC values and cultivate an inclusive workplace.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Backup child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
