Full Time Teller - Floater- Vienna VA and surrounding branches

M&T Bank•Vienna, VA

14h•Onsite

About The Position

The Float Teller specializes in branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently and frequently travels to different branches within a designated area to assist branch staff as needed. It provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and interacts with appropriate Bank areas to address branch operational issues. The teller is expected to stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position requires reliable transportation and the ability to travel between branches as needed.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Reliable transportation and ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized, with proven time management and prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual skills based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Travel to different branches within a designated area to assist branch staff as needed.
Complete other related duties as assigned.