Full Time Teller - Floater- Rockville MD and surrounding branches

M&T Bank•Rockville, MD

11h•Onsite

About The Position

The Float Teller supports the customer experience at M&T Bank branches through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently and travels frequently among branches in a designated area to assist branch staff. Reliable transportation is required. The position provides exceptional service to branch customers and resolves routine problems in a timely manner. It requires empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The teller works with appropriate Bank teams to resolve branch operational issues, stays current on operational changes, and applies sound risk-management judgment to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Reliable transportation and ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods, use hands and fingers for prolonged periods, lift objects weighing 5–30 pounds, read fine print, and interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services alongside customers and identify relevant self-service opportunities.
Manage the branch lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently process and balance customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Refer identified sales opportunities to the appropriate banking partner and make an introduction.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls and Company and regulatory standards and policies.
Promote a belonging-supportive environment that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and help manage preventable losses and reduce fraudulent activity.
Complete other related duties as assigned.
Travel between branches as needed to support branch staff and customers.