Full Time Teller - Float ( Washington County ) Williamsport MD and surrounding branches

M&T Bank•Williamsport, MD

2d•Onsite

About The Position

The Float Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. The role processes a variety of financial transactions accurately and efficiently and frequently travels to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and interacts with appropriate Bank areas to ensure branch-related operational issues are resolved efficiently and accurately. The jobholder is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position also requires staying current on operational changes and making sound risk-management decisions to help manage preventable losses and reduce fraudulent activity. Reliable transportation is required.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Reliable transportation and ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards, understand customer needs, and deliver solutions in important customer moments.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Take ownership of escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Interact with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately.
Stay current on operational changes and demonstrate sound risk-management decisions to help prevent losses and reduce fraudulent activity.