Full Time Teller - Floater- Rockville MD and surrounding branches

M&T Bank•Rockville, MD

1d•$20 - $30

About The Position

As a Float Teller, you specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing. You process financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff. The position provides exceptional service to branch customers, resolves routine problems in a timely manner, and works with appropriate Bank teams to resolve branch operational issues. The role requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraudulent activity. The job is based in Rockville, Maryland, and surrounding branches. Reliable transportation is required.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Reliable transportation.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.