Teller

KeyBank • Central Point, OR

17d • $18 - $23 • Onsite

About The Position

The Teller provides in-person service to new and existing clients at a KeyBank branch, assisting with account transactions and servicing needs, and identifying and resolving client issues. The role listens for clients’ financial needs and connects them with a Banker for more in-depth financial wellness conversations. Tellers help clients work toward financial goals using financial wellness tools and represent KeyBank’s commitment to trusted, attentive service.

The position performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. It also involves staying current on products, fees, and policies, participating in branch huddles and debriefs, and working Saturdays as directed by management. The role is branch-based and may include other duties as assigned.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment in client interactions and transactions.
• Strong sales and service skills, including educating clients about products, services, and access channels.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to maintain client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Deliver a strong client experience and be present with each client and teammate.
• Perform teller functions efficiently and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when needed.
• Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
• Help clients work toward financial goals using financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review product guides, fees, and policies to remain current on offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED