Teller Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Excellent communication and member service skills.
• Solid math and cash-handling skills.
• Attention to detail and ability to follow procedures accurately.
• Professionalism, demonstrating a professional appearance and attitude.
• Proficiency in digital tools and platforms, including Microsoft Office Suite, Teams, email, and other relevant tools.
• Willingness to assist others and contribute to a positive team environment.

Nice To Haves

• Previous experience in customer service, retail, or cash handling preferred but not required.
• Familiarity with credit union or financial service operations is a plus—we’ll train the right person.

Responsibilities

• Process deposits, withdrawals, loan payments, transfers, cashier’s checks, money orders, and more with accuracy, care, and professionalism.
• Balance daily transactions, monitor cash totals, and resolve discrepancies promptly to maintain operational excellence and security.
• Answer questions, offer guidance, and assist with account updates, safe deposit access, and general inquiries both in-person and over the phone.
• Share helpful information and recommend services to strengthen member relationships and support their financial well-being.
• Adhere to policies and procedures to ensure member privacy, regulatory compliance, and safe handling of all currency and negotiable instruments.
• Help make Embers’ lobbies inviting and friendly spaces where members feel seen, supported, and comfortable engaging in their financial needs.
• Project professionalism and warmth while delivering the kind of service that keeps members coming back and referring others.
• Support the team with additional clerical tasks, drive-up service, night drop, or other responsibilities that ensure smooth branch operations.