Head Teller

Ameris Bank•Panama City, FL

17d

About The Position

Ameris Bank is a purpose-driven company that serves communities across the Southeast and Mid-Atlantic, as well as customers nationwide through digital offerings and its mobile app. The bank emphasizes integrity, ingenuity, inclusion, collaboration, continuous improvement, and customer-focused service. The Head Teller coordinates customer service functions within a branch. The role oversees teller operations and customer flow, operates a teller drawer, resolves complex customer service matters, and helps ensure branch operational excellence and compliance. The position also supports sales and service goals, maintains accurate cash and transaction records, and may assist or train colleagues and provide backup support to other branches. Other projects and duties may be assigned. The role requires a high school diploma or GED, at least three years of customer service experience, at least two years of teller or equivalent cash-handling experience, and at least one year of retail banking experience. A bachelor’s degree in finance or a related field and supervisory experience are preferred. Ameris Bank offers eligible employees a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability coverage; paid sick and vacation leave; holidays; retirement and stock purchase plans; education assistance; employee programs; discounts; and banking services and perks.

Requirements

Ability to perform accurate transactions.
Successful completion of the Teller training program and a passing score on the training post-test.
Demonstrated commitment to customer service excellence and ability to meet or exceed sales and service objectives.
Ability to work as a motivated team player and develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
At least 3 years of customer service experience.
At least 2 years of teller experience or equivalent cash-handling experience.
At least 1 year of retail banking experience.
High school diploma or GED.

Nice To Haves

Supervisory experience.
Bachelor’s degree in finance or a related field.

Responsibilities

Supervise teller operations, including establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance.
Provide prompt and professional service to customers and prospective customers.
Operate the teller drawer and perform advanced teller functions, including researching cash discrepancies and handling complex transactions.
Identify root causes of complex customer service issues and implement resolutions.
Maintain working knowledge of banking products and promotions.
Meet defined sales and service goals.
Conduct regular audits of teller activities and maintain signed records.
Handle vault transactions and balance the vault and ATM.
Process transactions accurately, balance at the end of each day, and verify cash totals.
Scan daily proof work to the remote capture machine.
Identify customer needs and cross-selling and upselling opportunities, and make referrals within the branch.
Ensure an adequate supply of currency and coin.
Provide backup support to other branches as needed.
May assist and train colleagues and serve as a mentor.
May perform all branch sales and service functions as needed.
Practice ethical sales behaviors consistent with the bank’s values of integrity and honesty, and act in customers’ best interests when offering additional products and services.
Perform other projects and duties as assigned.

Benefits

Medical insurance, with eligibility beginning the first of the month following 30 days of employment; the bank pays a major portion of healthcare costs.
Dental insurance.
Vision insurance.
Life insurance provided at no additional cost.
Accidental Death & Dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee Stock Purchase Plan.
401(k) retirement plan with a 50% match on the first 8% of employee contributions.
Flexible Spending Accounts.
Health Savings Account.
Health Reimbursement Arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee Assistance Program.
Employee Advocacy Program.
Entertainment discounts through Tickets at Work.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.