Head Teller

HEBRON SAVINGS BANK•Pocomoke City, MD

10d•$19 - $22

About The Position

The Head Teller coordinates with the Branch Manager and Assistant Branch Manager in managing the branch location. The role directly supervises teller line staff, provides customers with bank services, supports the bank’s growth and profitability through positive customer relations, and ensures that bank procedures and safety policies are followed. The Head Teller serves as a branch vault attendant, monitors cash levels and currency shipments, and maintains the accuracy and security of negotiable items. The position also supports teller operations, staff development, scheduling, training, compliance, audits, and the proper maintenance of the branch and its equipment. The role works closely with branch leadership, branch employees, and administrative department personnel.

Requirements

One to two years of banking experience.
Excellent customer service skills.
Positive professional leadership and supervisory ability.
Trustworthiness and integrity.
Demonstrated reasoning and problem-solving aptitude, with the ability to remain calm and clear-headed.
Excellent verbal communication skills.
Ability to sit or stand for prolonged periods, reach with hands and arms, and stoop, kneel, or crouch.
Ability to occasionally lift and/or move up to 15 pounds.
Close, distance, and peripheral vision, including the ability to complete close-up paperwork and view computer screens.

Responsibilities

Ensure customers are served promptly and efficiently in accordance with established bank policies and procedures.
Maintain knowledge of bank products and services and assist customers with account maintenance, research, check orders, wire transfers, safe deposit boxes, instant issue debit cards, notary services, and account openings.
Serve as branch vault attendant by monitoring branch cash levels and preparing and receiving currency shipments; may submit the monthly Cash Monitor sheet.
Maintain the accuracy and security of negotiable items, such as cashier checks.
Mentor teller line staff through coaching and cross-training, maintain communication, and provide timely developmental feedback.
Coordinate with the Branch Manager and Assistant Branch Manager on corrective or disciplinary action when necessary.
Coordinate teller line staff scheduling and activities, assign work, answer questions, solve problems, assist with complex transactions and sensitive customer relations issues, and explain policies and procedures.
Perform other duties that support branch harmony and teamwork, including running a teller drawer, balancing the ATM and cash dispenser, and ordering branch supplies.
Maintain knowledge of bank policies, procedures, and BSA reporting requirements and communicate them clearly to teller line staff.
May conduct audits with the Branch Manager and/or Assistant Branch Manager to ensure personnel follow bank policies and procedures.
Work with branch leadership to ensure staff remain trained and up to date on security procedures and policies.
Work with branch leadership to ensure the branch and equipment are properly maintained to protect against financial loss and personal injury.
Participate in required compliance training and ensure compliance with applicable regulations; supervisors have day-to-day oversight responsibility for regulatory compliance within their departments.
Maintain knowledge of bank policies, procedures, and BSA training to help ensure the branch remains compliant.
Perform other duties necessary to meet the position’s goals and objectives.