Head Teller
About The Position
OceanFirst Bank is hiring a Head Teller at its Swedesboro, New Jersey branch. The role provides exceptional customer care to internal and external customers and oversees daily teller-area operations. When both the Branch Manager and Branch Supervisor are absent, the Head Teller directs other branch personnel. Retail staff participate in a two-week personalized, interactive training experience upon hire. The Head Teller supervises teller operations and scheduling, supports teller training and sales efforts, and handles branch cash controls, reconciliations, inventories, compliance, and operational tasks. The role works with branch leadership and staff to maintain service, operational, and regulatory standards.
Requirements
- High school diploma or equivalent.
- Three years of prior teller experience.
- One year of supervisory experience.
- Excellent sales, service, interpersonal, and communication skills, with the ability to address customer needs promptly and courteously.
- Working knowledge of bank products and services, or the ability to learn them quickly through training.
- Strong basic math ability.
- Detail orientation, accuracy, and ability to multitask.
- Computer literacy and basic data-entry skills.
- General knowledge of standard office equipment, including adding machines, calculators, and PCs, as well as ATMs and ITMs.
- Ability to work flexible schedules in accordance with branch needs.
Responsibilities
- Provide operational supervision and scheduling of teller staff and ensure adequate lobby and drive-up coverage.
- Provide ongoing product training and help improve tellers’ cross-selling and follow-up techniques.
- Meet and exceed annual sales and referral goals.
- Maintain knowledge of relevant policies and procedures, particularly BSA and cash-handling requirements.
- Manage the tellers’ sales efforts.
- Identify potential investment clients and refer them to the appropriate source.
- Ensure branch cash is adequate and place orders as needed.
- Maintain and balance the personal cash drawer.
- Reconcile the branch ATM daily.
- Conduct monthly cash counts for each teller and the branch cash vault.
- Monitor branch video surveillance equipment and oversee Branch Personal Teller Machine proof and control, if applicable.
- Research and process credit and debit advises received from correspondent banks.
- Maintain appropriate controls and inventory levels for Branch Money Orders and Teller Checks.
- Serve as Branch Supervisor when designated by management.
- Participate in outbound calling and help migrate customers to the Bank’s digital channels.
- Partner with the Branch Manager and/or Branch Supervisor to complete end-of-day tasks and responsibilities.
- Ensure compliance with banking regulations, employment and labor laws, agency guidelines, and organizational policies.
- Manage Retail Branch compliance requirements and ensure files are maintained in accordance with regulations.
- Ensure staff meet compliance and disclosure requirements and are cross-trained.
Benefits
- Professional growth opportunities.
- Employee perks and discount programs.
- Tuition assistance program.
- Incentive compensation program.
- Company holidays and paid time off.
- Use of on-site fitness facilities at the Red Bank and Toms River headquarters.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
