Teller - Part Time

Northwest Bank•Pittsburgh, PA

17d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide a positive customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, by phone, and through email, while promoting their financial wellness and delivering the North(west) star experience and the 5 Culture Promises. Tellers complete daily operational and balancing tasks, follow security, compliance, risk, and dual-control procedures, and use bank systems and software to serve customers effectively. They work collaboratively with coworkers and management, complete assigned training, and may work evenings and weekends as scheduled, assigned, or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate the open exchange of ideas and information.
Ability to plan and track work toward goals and use resources such as time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Customer service experience.
Cash handling experience.
Banking and/or retail experience.
High school diploma or equivalent.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits and refer complex requests to the appropriate team member.
Greet and engage customers, taking ownership of customer issues and concerns.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver exceptional customer experiences in person, over the phone, and through email, supporting customers’ financial wellness and the North(west) star experience.
Deliver the 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively and professionally with coworkers, support management requests as needed, and complete daily tasks.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.
Work with on-site equipment.