Teller - Arcade Branch
About The Position
The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail service interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The Teller works with appropriate areas of the Bank to resolve branch operational issues, stays current on operational changes, and uses sound risk-management decisions to help prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service ability.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5–30 pounds.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow customer service standards and understand customer needs to provide appropriate solutions and a differentiated customer experience.
- Educate customers through hands-on digital demonstrations and identify suitable self-service opportunities.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and process customer transactions in accordance with Bank policy.
- Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls and Company or regulatory standards and policies.
- Promote belonging and reflect the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
- Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
- Interact with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
