Teller

Associated Bank • Saint Louis Park, MN

17d • $17 - $23

About The Position

The Teller provides exceptional customer service and support in a front-line banking role. The position processes customer transactions accurately, identifies customer needs, promotes financial products and services, and helps customers use digital and self-service banking tools. The Teller also supports branch operations and collaborates with colleagues across multiple branches to provide seamless service. The role requires compliance with applicable policies, procedures, laws, and regulations, including Bank Secrecy Act requirements, and reporting suspicious activity, customer complaints, procedure violations, and ethical concerns as appropriate.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Up to 2 years of demonstrated customer service experience.

Nice To Haves

• Experience in retail banking, cash handling, or financial services.

Responsibilities

• Deliver friendly, professional customer service consistent with Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following policies and procedures.
• Identify customer needs and refer customers to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns professionally and carefully.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.
• Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
• Report suspicious activity to Financial Intelligence; report customer complaints and procedure violations to management or HR; and report ethical concerns through the Ethics Hotline as needed.

Benefits

• 401(k) and pension retirement savings plans.
• Paid time off to volunteer in the community.
• Diversity-focused Colleague Resource Groups.
• Competitive salaries and professional development and advancement opportunities.
• Well-being programs and incentives.
• Parental leave.
• Employee stock purchase plan.
• Military benefits.
• Personal banking, loan, investment, and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED