Full Time Bilingual Korean Teller - Falls Church VA

M&T Bank•Falls Church, VA

3d•$20 - $30•Onsite

About The Position

The Bilingual Korean Teller supports the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently, provides exceptional customer service, resolves routine customer problems, and coordinates with appropriate Bank areas to address branch operational issues. The teller is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking while staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraud.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to communicate fluently, verbally and in writing, with bank customers in English and Korean; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized.
Proven time-management skills.
Proven prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide differentiated customer service by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently process and balance customer transactions in accordance with Bank policy.
Take ownership of escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.