Full time Bilingual Spanish or Bilingual Korean Teller- Lee Plaza Branch/ Fairfax VA

M&T Bank•Fairfax, VA

6d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing interactions. The role processes financial transactions accurately and efficiently, provides exceptional customer service, addresses routine customer problems, and works with appropriate Bank teams to resolve branch operational issues. Fluency in English and either Spanish or Korean is required and will be assessed. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. They must stay current on operational changes and use sound risk-management judgment to help prevent losses and reduce fraudulent activity. The position is based at the Lee Plaza Branch in Fairfax, Virginia.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and either Spanish or Korean; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficient with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify relevant self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls and Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Interact with appropriate Bank areas to resolve branch operational issues efficiently and accurately.
Complete other related duties as assigned.