Bilingual (Spanish) Teller - Fountain Plaza Branch
About The Position
The Bilingual Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The jobholder demonstrates empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position interacts with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. The jobholder stays current on operational changes and makes sound risk-management decisions to help the branch manage preventable losses and reduce fraudulent activity. The role also supports applicable compliance and operational-risk controls and maintains internal control standards.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to communicate fluently, verbally and in writing, with bank customers in English and the specified second language; proficiency is determined through an assessment.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated ability to provide exceptional customer service.
- Well organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5 to 30 pounds.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow established customer service standards and understand customer needs to deliver appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and efficiently process customer transactions in accordance with Bank policy.
- Take ownership of escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Stay current on operational changes and make sound risk-management decisions to help manage preventable losses and reduce fraudulent activity.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
