Bilingual Spanish Teller

PNC•Cicero, IL

7d•$33,000 - $55,000•Onsite

About The Position

As a Teller in PNC's Retail Banking organization, you will be based in Cicero, Illinois, and must speak Spanish. The role delivers a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. You will handle a variety of customer interactions, educate customers about financial transaction alternatives, identify banking opportunities, and make appropriate referrals. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires customer focus and effective risk management. Employees are expected to understand and apply practices that prioritize customer needs and satisfaction, develop customized customer solutions, and manage risks in accordance with PNC’s Enterprise Risk Management Framework. Prior experience is not required, and no degree, certification, or license is required. The base salary is $33,000–$55,000, and the role is incentive eligible. Depending on eligibility, full-time benefits may include medical and prescription coverage, dental and vision options, life and disability insurance, a 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, backup care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program. Paid time off may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days depending on career level and service.

Requirements

Spanish speaking ability is required.
No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No certification or license is required.
Demonstrate customer focus and prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver a customer experience aimed at improving financial wellbeing, building customer loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service