Bilingual (Spanish) Teller - Fountain Plaza Branch

M&T Bank•Buffalo, NY

5d•Onsite

About The Position

The Bilingual Teller specializes in branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. The role processes financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The teller interacts with appropriate Bank teams to resolve operational issues, stays current on operational changes, and uses sound risk management to help prevent losses and reduce fraudulent activity. The position requires fluency in English and Spanish, both verbally and in writing, with proficiency determined through an assessment. The role is based at the Fountain Plaza Branch in Buffalo, New York. The hourly pay range is $18.00–$26.21, with the successful candidate’s compensation informed by their knowledge, skills, and experience.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership to address them.
Accurately balance and process customer transactions in accordance with Bank policy.
Take ownership of escalated account-service issues until resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.