Full Time Bilingual Korean Teller - Falls Church VA

M&T Bank•Falls Church, VA

About The Position

The Bilingual Korean Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The teller works with customers to understand their needs, provide solutions, demonstrate digital services, and identify self-service opportunities. The role also handles account servicing and maintenance, escalated service issues, customer complaints, sales opportunity referrals, and branch operational activities. It requires keeping current on operational changes and applying sound risk-management decisions to help prevent losses and reduce fraud. The position interacts with appropriate Bank areas to resolve branch-related operational issues and supports the Company’s culture and brand through empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to communicate fluently, verbally and in writing, with bank customers in English and Korean; proficiency is determined through an assessment.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank policy.
Own escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Transition identified sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Adhere to applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and demonstrate sound risk-management decisions to assist the branch in preventing losses and reducing fraudulent activity.
Complete other related duties as assigned.