Full Time Teller - Floater- Falls Church VA and surrounding branches

M&T Bank•Falls Church, VA

3d•$20 - $30•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You will accurately and efficiently process a variety of financial transactions and travel frequently among branches in a designated area to assist branch staff as needed. The role provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It requires empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The position also interacts with appropriate areas within the Bank to resolve branch operational issues and stays current on operational changes to support sound risk management and help prevent losses and fraudulent activity.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Reliable transportation and ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized, with proven time-management and prioritization skills.
Proficient with internet user-level technology.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide differentiated customer service by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services alongside customers and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Take ownership of escalated account-service issues through resolution and log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote a sense of belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Travel between branches as needed to assist branch staff.
Complete other related duties as assigned.