Full time Bilingual Spanish or Bilingual Korean Teller- Lee Plaza Branch/ Fairfax VA
About The Position
The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role processes a variety of financial transactions accurately and efficiently, provides exceptional service to branch customers, and resolves routine customer problems in a timely manner. The jobholder interacts with appropriate areas within the Bank to resolve branch-related operational issues and stays current on operational changes while applying sound risk-management decisions to help prevent losses and reduce fraudulent activity. Fluency in English and either Spanish or Korean is required, with proficiency assessed.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Fluent verbal and written communication with bank customers in English and the specified second language; proficiency is determined through an assessment.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service ability.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
Nice To Haves
- Bilingual capability based on branch needs.
Responsibilities
- Adhere to customer service standards, understand customer needs, and deliver appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify relevant self-service opportunities.
- Manage the lobby by meeting and greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and process customer transactions in accordance with Bank policy.
- Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
- Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
